We get many phone calls from local computer consultants interested in reselling Pract-Eze Dental in one form or another. Please start by reading the FAQ. Then read this page, which should answer the remainder of your questions.
If you call us with questions that are already answered here, we will politely redirect you to read this page and the FAQ.
We understand that our license and policies are very unique, verging on unbelievable, but we stand behind them and the license proves it. We firmly believe that this is the only viable long-term solution for the dental software industry. Ten years from now, we hope that these policies will have resulted in worldwide acceptance of Pract-Eze Dental as the standard for all dental software.
Typical Scenario
If you are a computer hardware consultant of some
sort, and you have customers who you feel would benefit from this software, you
would typically refer them to us for the purchase or support of the software.
You would charge the customer for your time, for the hardware, and for the
hardware and networking support. Then, they would use us for software support
including questions about how to use the software. For installation issues, we
can work together without having to involve the customer, making their life
easier. The obvious advantage to you is that the customer will be getting a very
high quality software, but will still have lots of money left over to purchase
hardware from you.
Reselling
If you have multiple customers who might use Pract-Eze Dental,
and they don't need or want software support, you can resell the software
without involving us. You would usually have to purchase the distribution from
us first, and then you can make copies and sell as many disks as you want. You
can sell them for any price you want, or you can even give them away for free;
it's up to you.
Supporting
If you are very experienced with dental software, you
could support the Pract-Eze Dental customers yourself. We are very open to this type
of relationship, so don't worry about us trying to compete with you. We will
respect all your customer relationships and will never try to take customers
from you. Your users will need help with installing and using the software. They
may have complicated questions about how the features work or how to get the
most out of the software. This would not typically be profitable for you unless
you had at least a few dozen customers and you could roll it into a package deal
for them. You can sign up for a support contract with us in case you run into a
difficult question that you can not answer. The contract would cost you the same
as a single dentist office; see the Support page for prices.
We will provide a reasonable level of support to you, but we will not have any
direct communication with any of your customers, since they are your
responsibility, not ours.
Foreign Countries
We are not able to provide extensive
support to dental offices in many foreign countries. This is due to the timezone
and language differences. So we are expecting local software developers in those
counties to become interested in Pract-Eze Dental and begin distributing and
supporting it themselves. The support options would be the same as outlined
above. Typically, you would purchase support from us and then you would in turn
support your local customers. We will eventually extend our telephone support to
24 hour service in about a year or two, but that will not solve the language
problems or the local laws and regulations that will hinder us. If you make
changes to the source code, we would suggest submitting them to us for inclusion
in general release. Keep in mind that we will not pay for such assistance and
that it is up to you to figure out how to make a profit by selling and
supporting the software locally.
If providing support yourself seems too hard, we can still provide direct support to the dental offices ourselves, but we may have to do it mostly by email, or during daytime hours in our timezone. We try to do the best we can for foreign countries, so if the office has purchased email support from us, then we can also work directly with you to help resolve issues faster. We would probably be available between about 6am and 11pm our time, but that is just an estimate.
Counting Users
However you happen to distribute it, we would love
to know how many copies are going out so that we can have an idea of how many
users there are. Of course, we intend to grow very rapidly, and we want to be
able to say that there are many users of the software.