Pract-Eze Dental is usually updated approximately every 2 months. Distribution fees are used to improve the software, and support fees are used for equipment and staff related to support. Support is essential, and we provide high-quality telephone support. Even though support is strongly recommended, the software may be purchased separately from a support package. The following options are available:
Full Package
The
initial contract is for only six months, and becomes a month-to-month
service after that. The cost is $139 per month for the first year, and
$99 per month after that. If there are more than 3 dentists at the same
location, then each additional dentist costs $19. This includes all
software distributions as they are available, and full telephone
support. Data
conversions are not included in the price. This is the recommended form
of support. Using this, you will get the most benefit from your software and
will be able to rest easy knowing that we are always there for you.
Software Only
We do allow purchase of the software alone without any support,
but this option is not appropriate for most offices because of the very
reasonable price of the full package. The software alone without any
support is $299 per copy.
Each upgrade will also cost $299. You may skip any number of versions, and when
you upgrade, your database will be converted to the newest version, and it will
still function properly. If you first buy the software only, and then later
decide to get full support, you can apply $150 towards that purchase. We have
a trial version available in the downloads section.
Various versions of the source code will always be available for free. If you
are an advanced user and have the ability to compile the code, you will
have a fully functional version. Anyone with programming experience is welcome
to download the source code and use Pract-Eze Dental, whether or not you purchase
the distribution.
Incident Support
If you do not wish to purchase a support package, you can still call
for support. Each incident is $3 per minute with a $90 minimum.
E-mail Support
This option is only available to users in foreign countries except Canada.
The reason that we have included this option is that there are often
language barriers and timezone differences which make telephone support
difficult. We will still use the telephone to handle complex issues,
but the long distance phone call is not toll-free. The cost for e-mail
support plus all software distributions as they are available is $89
per month for a six month contract.
Place an Order Here
The software is usually distributed by using a code to update over the
internet. If you have a slow internet connection, we can send you a CD
by regular mail which will arrive in 1 to 3 days, depending on what
part of the country you are in. If you need it faster, we can ship it
FedEx overnight for an additional $15. FedEx shipments go out every day
at 2:00 Pacific time. Our telephone number is toll-free 1-877-686-1248.
Support hours are from 6am to 5pm Pacific time. We are also very available evenings and weekends, so don't hesitate to call.